General
What is your availability?
We are available from 9:00-17:30 Monday to Friday. Furthermore, we provide support via email and over the phone 5 days a week.
What area do you cover?
We accept bookings mainly within Inner London (E, EC, N, NW, SE, SW, W and WC postcode areas, otherwise known as the eight London postal districts). However, we may accept bookings in the following Outer London postcode areas upon consideration: IG, RM, DA, BR, CR, SM, KT, TW, UB, HA, WD and EN. In such cases an extra £39+VAT travel fee is applicable.
How much do you charge?
Our basic service fee is £39+VAT. This covers the essentials, post production and ensures you get the best customer service experience. Let's say you would like to choose our Photos, Floor Plan + Video Tour package for just £129+VAT. Here's how it works:
Service Fee (£39+VAT) + Photos (£30+VAT) + Floor Plan (£30+VAT) + Video Tour (£30+VAT) = £129+VAT
By selecting this package, you not only get our exceptional service but also professional photos, a detailed floor plan, and a captivating video to showcase your property. Remember, this is just one example. We offer various add-on services, allowing you to tailor your package to your specific requirements. The additional costs are clearly outlined on our price list, ensuring transparency and helping you make an informed decision.
Do you charge for key collection?
We always try to avoid extra charges however any key collection job where the travel distance exceeds 5 miles radius and is below 10 miles radius within the Agent’s office or the Owner’s home address, will be charged an extra £19+VAT, and if it exceeds 10 miles will be charged at £39+VAT.
Do I have to register on your website to make a booking?
No, you may need to create an account but it is not compulsory for the booking process. You are more than welcome to use our services without any attachments.
How do I place an order?
We only accept bookings through our easy-to-use booking system (www.primeperspectives.com/bookings), which we constantly improve for a more user-friendly experience. We've put together a short tutorial to guide you through the process.
How will I know when my job is booked?
Once you completed our booking form you will receive a confirmation email of the date and time of your booking. You will also receive a reminder email 26 hours prior to the appointment time.
What is your turn-around time?
We pride ourselves on getting most of our services back to you within 1 working day.
How do I receive my order?
You will receive an email when all materials of the job are completed, with a Dropbox link to access the finished files.
When and how can I make a payment?
Clients will be either invoiced at the same time of the delivery or on the last working day of the month and payments will be due within 7 days. Payment can be made via bank transfer or following the link on your invoice or simply by calling us. For one-off orders, there is also an option to pay on-site by card with our photographers.
Can I amend an order once placed?
This would depend on the amendment, please do get in touch with us and we will do all we can to cater to your request.
How do you gain access to my property?
During the booking process, you will be able to choose between several ways for us to gain access. A few common ways to gain access are picking keys up from a specific location of your request, meeting you at the property to gain access, and meeting your estate agent/solicitor at the property.
We also reserve the right to change the starting time of appointments with the method of access such as “keys from concierge”, “keys from agent’s office”, “key safe” and “keys from other agent’s office” unless it’s requested otherwise.
Do you offer discounts on bulk orders?
No, we do not offer discounts on our services.
We provide top-notch services with the flexibility for endless customisations, all on an hourly rate of £100/hour at www.primely.marketing.
What if I need even higher quality work with customisations?
Cancellation / Rescheduling
How do I cancel or reschedule an order?
Should you wish to cancel or reschedule your order please follow the link in your confirmation email you have received upon reservation. All appointments can be cancelled or rescheduled free of charge up to 24 hours prior to your appointment starting time.
However please be aware, that if the appointment has to be cancelled or rescheduled within 24 hours of the appointment starting time a £39+VAT cancellation fee will be added to your bill.
Photos
To achieve the very best result possible, we highly suggest to our clients to prepare the property for a photoshoot prior the photographer’s arrival. Should you need any guidance, please visit our pdf guide on how to present your property.
What can I do to prepare my property for a photoshoot?
How long do photography appointments take?
A property photo shoot usually takes around 30 minutes to 1 hour, this can vary depending on the size of the property and the additional services.
Do you edit the photos you take?
Yes, we have an in-house editing team, who will edit the images before they are available for you to download. If there are any further edits you require please don’t hesitate to let us know as our editing team can help with any editing requirements you may have. We don’t charge extra for smaller changes, however complex editing requests may incur further fee.
We're pleased to offer one revision for each order you place through our booking system. It's worth mentioning that EPC assessments fall under an exception as they cannot be revised since our assessment process relies on the property's current condition, which remains unaltered.
Do you offer revisions?
Can I select which images need to be edited?
Absolutely, please ask our photographer on site, or leave us a note during the booking process that you wish to select your own images. Once we know this, we will send you a Dropbox link for the raw images. You will only need to send us the selected photos and we will take care of the rest. Please bear in mind that this may add an extra working day to complete your full order.
Will any personal/family photographs be blurred on the final images?
Yes, personal/family photos will be blurred in photos and also on virtual tours.
Can you bring preps/decorations for the photoshoot upon request?
Unfortunately, we don’t provide such a service for our photo shoots. If you have any special requests for a photoshoot please email us at info@primeperspectives.com and we can give you advice accordingly.
Can you add my logo to the photographs?
Yes! All of our services can be branded with your own logo. Just forward us a high-resolution logo preferably in png or svg format and we will do the rest!
Does the weather impact the photoshoot? What if it is raining on the day?
Our editing team can replace cloudy-grey skies with a nice blue one in all exterior photos and in all windows.
What editing should I expect? Can you just photoshop messy parts?
We carefully select and retouch all of our images before they reach our Clients. We always make sure that the property is shown in its best possible state, by adding blue sky to all to the exterior shots, and to the windows, we also brighten the images and we can also remove small objects as well to make the rooms look tidier (such as shampoo bottles, bins, cables etc). If the property needs a bit more editing, such as bigger object removals, removing spots, decluttering, cleaning the driveway etc. please get in touch with us as extra charges may occur in such cases.
Is it ok if the home is completely empty?
Yes, we photograph all kinds of properties. If your property is empty, but you want to showcase its full potential we recommend you consider our Virtual Staging service. To learn more please click here.
What are the terms of copyright?
Prime Perspectives holds exclusive copyright and intellectual property rights for all materials and resources. Customers gain usage rights for marketing materials upon balance clearance.
Floor Plan
When will I receive my floor plan?
We usually send out the final plans the next working day. However, bigger properties might take 2 working days.
My property is bigger than 2000 sq ft. Will I be charged more?
Yes, we cover 2,000 square feet in our base price. Over 2,000 square feet every additional 100 square feet will be charged at £3.99+VAT
Do you offer architecture, lease, scale or planning application floor plans?
No, our floor plans are for illustrative purposes only. Not drawn to scale unless stated. Whilst every care is taken in the preparation of this plan, please check all dimensions, shapes and compass bearings before making any decisions reliant upon them. Floor plans are intended to give a general indication of the proposed floor layout only. Dimensions should not be used for carpet or flooring sizes, appliance spaces or items of furniture. Drainage, heating and electrical layouts may vary. Windows and door openings are approximate.
Are your plans drawn in accordance with RICS?
Yes, all our floor plans are drawn in accordance with the latest Royal Institution of Chartered Surveyors (RICS) measuring guidelines.
Are you able to supply floor plans in different formats?
We usually provide our floor plans in JPG or PDF format, however, you can choose 2 additional file types for no extra charge. Available formats are JPG, PDF, GIF, TIF, PNG, WMF, FCW, DWG, DXF, and PSD.
Can you add a logo or colour to the floor plans?
Absolutely! We can create a personalised floor plan to match your brand. To see some examples please click here. Send us a high-resolution version of your logo and we’ll do the rest.
Can I request an amendment to the floor plan after it was delivered?
Yes! We recommend checking the floor plan once received, and if you wish us to amend anything just get in touch via email at info@primeperspectives.com.
EPC
Energy Performance Certificates (EPCs) is a legal document which tells you how energy efficient a building is and gives it a rating from A (very efficient) to G (inefficient).
What is an EPC?
It is a legal requirement to have a valid EPC whether you are selling or letting out a property. You must get an approved domestic energy assessor to produce the EPC. If you’re buying or renting a property, an EPC allows you to compare the energy efficiency of different properties easily.
Why do I need an EPC?
Please visit this link to check if there is a valid EPC already exist for your property.
How can I check if there is a valid EPC already exist for my property?
In order to book your assessment, we first need some basic information including full property address and approximate size. We also created a quick guide on how to prepare for an EPC assessment to help you prepare for the assessment.
What information do you need when booking an appointment for EPC?
EPC calculates the internal area differently. An EPC is intended to provide an accurate energy rating, not the property’s exact area, which is only a rough estimation. Please consider our floorplan services if you need accurate information about the property’s size and layout.
Why does the size of the property differ between the EPC and a floor plan?
EPC assesses a range of factors that determine how energy-demanding the dwelling is, including the type of property and age, construction materials, insulation, wall thicknesses, heating systems & controls, window glazing type, lighting etc.
Some information may not be visible to the assessor and not all features can be inspected. You can improve your property’s rating if you can provide us with documentary evidence of underfloor or wall insulation. Also, providing evidence of when the loft was converted into habitable space can significantly increase the rating. If you have had your windows fitted by a registered fitter, please have the FENSA certificate available on the day of the inspection.
What makes a big impact on my EPC rating?
In order to assess the property, our assessor will have to access every room. This includes (where applicable) a loft hatch, room in roof, extensions, conservatory, boiler room, electricity and gas meters.
What things the energy assessor needs to check on my property?
For audit purposes. We are regularly audited by a government-approved accreditation body to ensure the accuracy of all EPC assessments we undertake. The information we gather on-site is only shared with our auditors upon request.
Why does the energy assessor need to take photographic evidence?
Assumptions are made based on the building regulations for the property age, if you have retrofitted insulation, you must provide documentation during or prior to inspection.
Why does it say ‘assumed’ for the insulation on my EPC?
We will email you the certificate the next working day. Once the EPC is lodged you will be also able to view your EPC on the register on the gov.uk website.
When and how will I get my certificate?
Video Tour
Can you add a logo to the video tour?
Of course! This is included in your order at no extra cost. Please send us your high-resolution logo and we’ll do the rest.
Can you make changes to the video tour after it has been delivered?
Yes, however, additional costs might apply. In case you wish to select the music for the video yourself please let us know in advance, as we may charge extra on top of our post-processing costs when the music also has to be changed.
My property is bigger than 2000 sq ft. Will I incur any additional charges?
Yes, we cover 2,000 square feet in our base price. Over 2,000 square feet every additional 100 square feet will be charged at £3.99+VAT
We can only assess the property as it is at the time of the visit, evaluating the efficiency of the house at the time the survey was taken. We cannot include improvements that aren’t already in place.
What if I plan to make some alterations to my property in the near future?
Virtual Tour & Staging
Do you need to download a special app or program to view the virtual tour?
No, it is not needed. You will receive the virtual tour in a link, and the link can be added to your listing or you can share the link with your Clients or on your social media.
My property is bigger than 2000 sq ft. Will I incur any additional charges?
Yes, we cover 2,000 square feet in our base price. Over 2,000 square feet every additional 100 square feet will be charged at £3.99+VAT
Will any personal/family photographs be blurred on the scans?
Yes, personal/family photos will be blurred on your Virtual Tour. We also remove the flat/house numbers for privacy and safety reasons.
Can you use existing photos for virtual staging?
Absolutely! If you choose our Virtual Staging service on its own, you can upload up to 3 images through our website. When you order it as an add-on service next to our Photo service, we will send you the link and we will ask you to select the images you wish us to virtually stage along with the style of your choice.
Can you remove existing furniture from the photos?
Yes, it is possible. However, depending on the number of furniture and their sizes extra charges may apply.